Politique d’expédition

Delivery Terms

Products are delivered to the address indicated by the customer on the purchase order or agreed upon in the case of a direct order, within France, throughout the European Union, and, upon request, outside the European Union subject to prior acceptance by INNPORT.

Delivery times are provided for indicative purposes only.

All products leave INNPORT’s premises in perfect condition.

The customer must report any visible damage (holes, signs of crushing, damaged parcel, etc.) to the carrier upon delivery and, where applicable, refuse the parcel.

The absence of reservations upon receipt does not deprive the consumer customer of their rights under applicable legal warranties.

As with any shipment, delays or loss of the product may occur. In such cases, INNPORT will contact the carrier to initiate an investigation. Every effort will be made, for as long as necessary, to locate the parcel. Where applicable, INNPORT will offer an appropriate solution to the customer, which may include reshipment or reimbursement, in accordance with applicable regulations.

INNPORT cannot be held liable for delays attributable solely to the carrier or to external circumstances (such as weather conditions, strikes, etc.), without prejudice to the rights of the consumer customer.

For deliveries outside the European Union, customs duties, local taxes, and import charges are the sole responsibility of the customer.

Delivery Issues Attributable to the Carrier

Any anomaly relating to delivery (damage, missing items compared to the delivery note, damaged parcel, broken products, etc.) must be clearly indicated on the delivery note in the form of “handwritten reservations,” accompanied by the customer’s signature.

The customer must also confirm the issue by sending the carrier, within two (2) working days following the delivery date, a registered letter with acknowledgment of receipt detailing the complaint, and must send a copy of this letter to INNPORT – 11 Bis Route de Berlin – 34200 Sète.

Without such formal notice, no exchange can be processed.

Right of Withdrawal (Consumer Customers)

The right of withdrawal applies only to natural persons acting as consumers, in the context of distance sales or contracts concluded off-premises, in accordance with Articles L.221-18 et seq. of the French Consumer Code.

The consumer has a period of fourteen (14) calendar days to exercise their right of withdrawal, without having to provide any reason or incur any costs other than those provided for by law. This period runs from the day of receipt of the products.

To exercise this right, the customer must inform INNPORT, before the expiry of the period, of their decision to withdraw by means of an unambiguous statement (for example, by letter or email). A standard withdrawal form is made available to the customer in accordance with applicable regulations.

Products must be returned to the following address: INNPORT – 11 Bis Route de Berlin – 34200 Sète.

Products must be returned complete, in their original packaging, unused, and in perfect condition for resale. Return shipping costs shall be borne by the customer, unless otherwise required by law.

The customer is informed that the products sold are technical equipment, notably intended for professional use. Any use of the product beyond what is necessary to verify its nature, characteristics, and proper functioning may engage the customer’s liability in the event of depreciation of the goods.

The consumer may be held liable for any depreciation in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product. Any product that is damaged, incomplete, or whose packaging is deteriorated may exclude the right to reimbursement or result in a reduction of the refund.

The customer is required to check the condition of the products upon receipt and to report any anomaly in accordance with the procedures set out in the article relating to delivery.

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in particular for goods made to the consumer’s specifications or clearly personalized, goods liable to deteriorate or expire rapidly, goods unsealed by the consumer that cannot be returned for reasons of hygiene, safety, or technical protection, as well as audio or video recordings or computer software when they have been unsealed by the consumer.

In the event of a valid exercise of the right of withdrawal, INNPORT will reimburse the consumer for the sums paid, including standard delivery costs, within fourteen (14) days from the date on which it is informed of the decision to withdraw.

INNPORT may defer the reimbursement until recovery of the goods or until the consumer has provided proof of shipment of the goods, whichever occurs first, in accordance with Article L.221-24 of the French Consumer Code.

The right of withdrawal does not apply, unless expressly agreed by INNPORT, to sales concluded with professionals.

Delivery Errors and Non-Conformity

The customer must submit to INNPORT, on the day of delivery or at the latest on the first working day following delivery, any claim relating to delivery errors and/or non-conformity of the products in terms of type or quality compared to the details stated on the purchase order or invoice. Beyond this period, any claim will be rejected.

Claims may be made by email at contact@innport.eu or by post to: INNPORT – 11 Bis Route de Berlin – 34200 Sète.

Any claim not made in accordance with the rules set out above and within the specified time limits will not be taken into account and will release INNPORT from any liability.

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to INNPORT in its entirety, in its original packaging, and in perfect condition, to the address above. Any return must be notified in advance and accepted by INNPORT.

Shipping costs shall be borne by INNPORT in the event of a proven error, unless it appears that the returned product does not correspond to the original declaration made by the customer.