Politique de remboursement

1. Scope and Purpose

This Refund Policy sets out the conditions under which products purchased from SHAPE WLB Europe may be returned, exchanged, or refunded. It applies to online purchases made through the SHAPE WLB Europe website as well as to direct sales (showroom, trade fairs, quotations, purchase orders placed by mail or electronically), carried out by the company Innport.

Innport is registered with the Trade and Companies Register under number RCS 537 494 767. Its postal address is 11 Bis Route de Berlin – 34200 Sète, France, and its email address is contact@innport.eu.

2. Right of Withdrawal (Consumer Customers)

The right of withdrawal applies only to natural persons acting as consumers, in the context of distance sales or contracts concluded off-premises, in accordance with Articles L.221-18 et seq. of the French Consumer Code.

The consumer has a period of fourteen (14) calendar days to exercise their right of withdrawal, without having to provide any reason or incur any costs other than those provided for by law. This period runs from the day of receipt of the products.

3. How to Exercise the Right of Withdrawal

To exercise this right, the customer must inform Innport, before the expiry of the period, of their decision to withdraw by means of an unambiguous statement (for example, by letter or email). A standard withdrawal form is made available to the customer in accordance with applicable regulations.

Products must be returned to the following address: Innport – 11 Bis Route de Berlin – 34200 Sète, France.

4. Return Conditions

Products must be returned complete, in their original packaging, unused, and in perfect condition for resale. Return shipping costs shall be borne by the customer, unless otherwise required by law.

The customer is informed that the products sold are technical equipment, notably intended for professional use. Any use of the product beyond what is necessary to verify its nature, characteristics, and proper functioning may engage the customer's liability in the event of depreciation of the goods. Any product that is damaged, incomplete, or whose packaging is deteriorated may exclude the right to reimbursement or result in a reduction of the refund.

5. Exceptions to the Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in particular for goods made to the consumer's specifications or clearly personalized, goods liable to deteriorate or expire rapidly, goods unsealed by the consumer that cannot be returned for reasons of hygiene, safety, or technical protection, as well as audio or video recordings or computer software when they have been unsealed by the consumer.

The right of withdrawal does not apply, unless expressly agreed by Innport, to sales concluded with professionals.

6. Refund Timing and Method

In the event of a valid exercise of the right of withdrawal, Innport will reimburse the consumer for the sums paid, including standard delivery costs, within fourteen (14) days from the date on which it is informed of the decision to withdraw. Innport may defer the reimbursement until recovery of the goods or until the consumer has provided proof of shipment of the goods, whichever occurs first, in accordance with Article L.221-24 of the French Consumer Code.

7. Returns Due to Delivery Errors or Non-Conformity

The customer must submit to Innport, on the day of delivery or at the latest on the first working day following delivery, any claim relating to delivery errors and/or non-conformity of the products compared to the details stated on the purchase order or invoice. Claims may be made by email at contact@innport.eu or by post to Innport – 11 Bis Route de Berlin – 34200 Sète.

Any product to be exchanged or refunded must be returned in its entirety, in its original packaging, and in perfect condition; any return must be notified in advance and accepted by Innport. Shipping costs shall be borne by Innport in the event of a proven error.